viptka Privacy Policy

Last Updated: 1 January 2026

1. Information We Collect

viptka collects personal data through several channels: directly from you during registration and account activity, automatically through your use of the platform, and in limited circumstances from third-party verification partners. We categorise the data we hold as follows:

Registration & Identity Data: When you create a viptka account, we collect your full legal name, date of birth, residential address, email address, and Bangladesh mobile phone number. This information is required to establish your account, verify your identity, and communicate important account notices.

Identity Verification (KYC) Documents: To comply with anti-money laundering obligations and to process withdrawal requests, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a bank statement or utility bill. Where a mobile payment method is used (bKash, Nagad, Rocket, Upay), we may request confirmation that the registered mobile number matches your viptka account details.

Financial & Transaction Data: We record all deposit and withdrawal transactions associated with your account, including amounts in Bangladeshi Taka (৳), payment method references, transaction timestamps, and processing status. We do not store full card numbers — card transactions are handled via a PCI-DSS-compliant payment gateway that tokenises card data before it reaches our systems.

Gameplay & Betting Activity: We record your wagering history, game sessions, bet amounts, win and loss outcomes, and bonus usage. This data serves multiple purposes: it powers your account statement, informs responsible gaming monitoring, and helps us identify unusual activity consistent with fraud or multi-accounting.

Device & Technical Data: When you access viptka from any device, we automatically collect your IP address, browser type and version, operating system, device identifier, screen resolution, and session timestamps. This data is used for fraud prevention, platform optimisation, and security monitoring.

Communication Data: If you contact viptka support via email at [email protected] or through any in-platform messaging tool, we retain the content of that communication along with metadata such as the time, date, and subject matter, for a period of 36 months. This record allows us to provide consistent service and to resolve disputes accurately.

Data Category	Examples	Legal Basis
Identity	Name, date of birth, NID, address	Contract performance; legal obligation
Financial	Deposit/withdrawal records, BDT amounts	Contract performance; legal obligation
Gameplay	Bet history, session logs, bonus usage	Legitimate interest; responsible gaming
Technical	IP address, browser, device ID	Legitimate interest; fraud prevention
Communications	Support emails, chat transcripts	Legitimate interest; dispute resolution

2. How We Use Your Data

viptka uses the personal data it holds exclusively for the purposes described below. We do not process your data in ways that are incompatible with the reason it was originally collected.

• Account Management: To create, maintain, and operate your viptka account, including processing deposits and withdrawals, applying bonuses, and recording your gameplay history.
• Identity Verification: To fulfil our Know Your Customer (KYC) obligations and confirm that you meet the minimum age requirement of 18 years before processing any withdrawal.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised account access. This includes cross-referencing your data against internal watchlists and, where required, external fraud-prevention databases.
• Responsible Gaming Monitoring: To track patterns in your wagering behaviour and, where our systems identify indicators of problem gambling, to trigger responsible gaming interventions such as account notifications, deposit limit suggestions, or direct outreach from the support team.
• Customer Support: To respond to your enquiries, resolve disputes, and process account requests such as data access, correction, or deletion.
• Platform Improvement: To analyse aggregated, anonymised usage patterns that help us optimise game performance, improve navigation, and develop new features for Bangladesh-based players.
• Legal Compliance: To respond to lawful requests from competent authorities, court orders, or regulatory investigations. viptka will disclose personal data only to the extent strictly required by law and, wherever possible, will notify the affected player in advance.
• Promotional Communications: Where you have opted in to marketing communications, to send you information about relevant promotions, seasonal offers (such as Eid or Pohela Boishakh campaigns), and platform updates. You may opt out of marketing emails at any time by contacting [email protected].

3. Data Sharing & Third Parties

viptka does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it with the same standard of care that we apply internally.

Game Technology Providers: Certified game studios and platform technology partners — including Pragmatic Play, Evolution Gaming, Spribe, and similar providers — receive session data necessary to deliver and audit game outcomes. These providers operate under strict data processing agreements and are independently certified by testing laboratories for game fairness and data integrity.

Payment Processors: When you deposit or withdraw funds, your transaction data is shared with the relevant payment processor (for example, the bKash or Nagad gateway infrastructure, or a card-processing partner for Visa and Mastercard transactions). These processors receive only the minimum data required to execute the transaction and are bound by their own regulatory obligations under Bangladesh Bank guidelines.

Identity Verification Services: viptka may use third-party KYC verification services to cross-check identity documents. These services process your document data solely for the purpose of verification and are prohibited from retaining or reusing it for any other purpose.

Legal & Regulatory Authorities: In circumstances where we are legally compelled to disclose data — for example, in response to a court order, anti-money laundering investigation, or a formal request from Bangladesh Financial Intelligence Unit (BFIU) — we will comply with the minimum disclosure required. We will endeavour to notify you of any such disclosure unless prohibited from doing so by law.

4. Cookies & Tracking Technologies

viptka uses cookies and similar technologies to ensure the platform functions correctly, to remember your session preferences, and to gather aggregated analytics that help us understand how players navigate the site. We do not use advertising cookies or share cookie data with marketing networks.

The types of cookies deployed on the viptka platform are as follows:

• Strictly Necessary Cookies: These cookies are essential to the operation of the platform. They enable functions such as maintaining your logged-in session, remembering your preferred language setting, and securing your account against cross-site request forgery (CSRF). The platform cannot function without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember preferences you have set — such as your deposit method selection or responsible gaming limit configuration — so that you do not need to re-enter them on each visit. They expire at the end of your browsing session unless you actively save preferences.
• Analytics Cookies: We use privacy-safe, server-side analytics to understand aggregate traffic patterns, page performance, and feature adoption rates. This data is fully anonymised before analysis; no individual player is identified in analytics reports. Analytics cookies have a maximum retention period of 13 months.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your viptka account. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

5. Data Retention & Storage

viptka retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet our legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration your account remains open, plus a period of 5 years following account closure. This extended period is required to satisfy anti-money laundering record-keeping obligations.
• KYC & Identity Documents: Retained for 5 years from the date of submission. Where an account was involved in a fraud investigation or legal dispute, documents may be retained for the duration of that proceeding plus 2 years.
• Transaction Records: All deposit, withdrawal, and wager records are retained for 7 years in line with standard financial record-keeping practice.
• Support Communications: Email and chat records are retained for 36 months from the date of the last message in each support thread.
• Technical Logs: Server and access logs containing IP addresses and device identifiers are retained for 12 months, after which they are permanently deleted.
• Marketing Preferences: Records of your communication preferences (opt-in or opt-out) are retained indefinitely so that we can demonstrate compliance with your expressed wishes.

All data is stored on servers with physical and logical security controls in place. Where data is processed by a third-party sub-processor (for example, a KYC verification provider), that processor is contractually required to apply retention and deletion standards equivalent to those described above.

6. Your Privacy Rights

As a viptka account holder, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please submit a written request to [email protected] from your registered email address. We will respond within 5 business days.

• Right to Access: You may request a full copy of all personal data viptka holds about you, including your account details, transaction history, KYC documents on file, gameplay records, and support communications.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core identity data (name, date of birth), we may require supporting documentation.
• Right to Erasure: You may request that we delete your personal data. We will honour this request where no legal obligation requires us to retain the data. Note that transaction records and KYC documents are subject to mandatory retention periods and cannot be deleted early.
• Right to Restrict Processing: You may ask us to pause the processing of your data while a correction or erasure request is being reviewed. During this period, your account may be placed in a restricted state.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to viptka, in a structured and commonly used format (such as CSV or JSON), so that you can transfer it to another service if you wish.
• Right to Object to Marketing: At any time, you may opt out of receiving promotional emails from viptka by contacting [email protected]. We will action all opt-out requests within 48 hours.

7. Data Security Measures

viptka takes the security of your personal data seriously. Our platform is built on SSL/TLS-encrypted infrastructure, meaning that all data in transit between your browser or app and our servers is protected against interception. The following additional security measures are in place:

• Encryption at Rest: Sensitive data fields — including identity document images, payment method references, and password hashes — are encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within viptka's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security awareness training.
• Two-Factor Authentication: viptka supports SMS OTP (one-time password) verification for account login, particularly for logins originating from unrecognised devices or IP addresses. Players are strongly encouraged to maintain a current and exclusive mobile number on their account.
• Fraud Detection Systems: Automated systems continuously monitor account activity for anomalies consistent with account takeover, credential stuffing, or unauthorised third-party access. Suspicious sessions are flagged for manual review.
• Security Incident Response: In the event of a data breach that poses a material risk to your personal data, viptka will notify affected players by email within 72 hours of becoming aware of the incident, and will take immediate remedial action to contain and investigate the breach.

While we apply robust security measures, no online platform can guarantee complete immunity from cyber threats. You play an important role in account security by using a strong, unique password, not sharing your login credentials, and reporting any suspicious activity to [email protected] immediately.

8. Policy Updates & Contact

viptka reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players by email to their registered address and display a prominent notice on the platform for a minimum of 30 days following the update.

The "Last Updated" date at the top of this policy reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated terms.

Questions, requests, or complaints relating to this Privacy Policy should be directed to our dedicated privacy team at:

Email: [email protected]
Response time: Within 5 business days
Operating hours: Daily, 8 AM – Midnight BST (UTC+6)

18+  viptka is an adult platform. Players must be 18 years or older. For responsible gaming tools and self-exclusion options, visit our Responsible Gaming page.