Responsible Gaming
at viptka

1. Age Restriction & Verification

viptka operates exclusively for adults aged 18 years and above. This is a strict and non-negotiable requirement that applies to all players accessing the platform from Bangladesh or any other jurisdiction. Underage gambling is illegal, harmful, and entirely preventable — and viptka takes its obligation to enforce this limit seriously.

During the account registration process, every user is required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. Additionally, before any withdrawal is processed, viptka's KYC (Know Your Customer) team verifies identity documents — including your National Identity Card (NID) or passport — to confirm that your stated age is accurate. Any account found to belong to a person under 18 will be immediately suspended, all pending transactions cancelled, and any funds returned to the source payment method.

If you suspect that a minor in your household has gained access to a viptka account, please contact our support team immediately at [email protected]. We will prioritise the review and take immediate protective action.

2. Recognising Problem Gambling

Gambling becomes a problem when it shifts from entertainment to compulsion — when it starts interfering with your finances, your relationships, your work, or your mental health. Problem gambling does not always look the same for every person, but there are common patterns to watch for in yourself or someone you care about.

Common warning signs include:

• Spending more money or time gambling than you originally intended
• Chasing losses — continuing to gamble to try to recover money you have already lost
• Feeling irritable, anxious, or restless when you try to reduce or stop gambling
• Lying to family members or friends about the extent of your gambling activity
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling
• Gambling to escape problems, stress, anxiety, depression, or loneliness
• Neglecting professional, academic, or family responsibilities because of gambling
• Repeatedly unsuccessful attempts to cut back or stop gambling despite wanting to

If any of these patterns feel familiar, that is a meaningful signal. Seeking help early — before the situation escalates — is far more effective than waiting. viptka's support team is available daily from 8 AM to Midnight BST (UTC+6) and can help you activate protective tools on your account right away.

3. Self-Management Tools

viptka provides a range of account-level controls that allow you to manage your gambling activity proactively. These tools are available to all registered users and can be activated without contacting support — simply navigate to the Responsible Gaming section within your account dashboard.

We strongly encourage every player to configure at least a daily deposit limit and a session time limit as a baseline. These two controls alone significantly reduce the likelihood of unplanned overspending. The following table summarises the available tools, the time they take to activate, and how quickly a reversal can be processed.

4. Self-Exclusion Options

Self-exclusion is the most comprehensive protective measure available on the viptka platform. When you activate self-exclusion, your account is immediately and completely deactivated. You will be unable to log in, make deposits, place bets, or access any part of the platform for the duration you specify.

Self-exclusion periods available at viptka are: 6 months, 1 year, 3 years, and 5 years. In addition, players who feel they need a permanent solution may request an indefinite exclusion, which requires a formal written request to our support team.

Upon activating self-exclusion, the following actions are taken automatically and immediately:

• Your account login is suspended and all active sessions are terminated
• All pending bonus offers and promotional communications are cancelled
• Your details are flagged internally to prevent re-registration under the same identity during the exclusion period
• Any withdrawable balance held in your account at the time of exclusion remains accessible — contact [email protected] to arrange its return to your verified payment method

To request self-exclusion, navigate to the Responsible Gaming section of your account dashboard, or email [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion duration. Requests submitted by email are processed within 2 hours during support operating hours (8 AM – Midnight BST).

5. Deposit & Loss Limits

Deposit limits are one of the most effective tools for keeping gambling within a budget you have consciously decided on in advance — before the emotion and excitement of live play can influence your spending decisions. viptka allows you to set limits across three time horizons: daily, weekly, and monthly.

The minimum configurable daily deposit limit is ৳500. There is no maximum cap on the limit you can set — but once you set it, any deposit attempt that would exceed your remaining allowance for the period is automatically declined. This applies to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.

Reducing a limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the new lower limit applies to all deposit attempts from that moment onwards within the current period.

Increasing a limit is subject to a 48-hour cooling-off delay. This delay is intentional — it gives you time to reconsider whether the increase is truly in your best interest. During the 48-hour window, your existing lower limit remains in force.

Loss limits work similarly but track your net losses rather than your deposit volume. When your net losses within the period reach your configured threshold, your account is automatically locked from placing further bets until the period resets. Loss limits can be set alongside deposit limits for a layered approach to budget control.

6. Time-Out & Session Controls

A time-out gives you a structured break from gambling without requiring the long-term commitment of a full self-exclusion. Time-outs are ideal when you feel that gambling is temporarily taking up more of your time or money than you intended, but you do not feel that a lengthy exclusion is necessary at this stage.

viptka offers the following time-out durations: 24 hours, 48 hours, 7 days, and 30 days. During an active time-out period, your account is suspended — you cannot log in, deposit, or place bets. Once the time-out period expires, your account automatically returns to active status.

Session time controls operate at the individual gameplay level. You can set a maximum session length before you begin playing. When the session timer expires, a notification is displayed on screen and you are given the option to end the session or review your activity. If you have set a hard session limit, the platform will log you out automatically without the option to extend.

Reality check notifications can also be enabled — these are periodic pop-up reminders that display your current session duration and net win/loss position at intervals you choose (every 30 minutes, 1 hour, or 2 hours). These prompts are a low-friction way to stay aware of your activity without disrupting the experience entirely.

7. Protecting Minors & Vulnerable Players

If you share a device or household with children or with individuals who you believe may be vulnerable to gambling-related harm, there are several practical steps you can take to reduce the risk of unauthorised access to the viptka platform.

• Password security: Use a strong, unique password for your viptka account and never save it in a shared browser profile or accessible password manager. Log out of your account after every session on any shared device.
• Device-level parental controls: Both Android and iOS devices offer content filtering and application restrictions. These can be used to block access to casino and betting platforms on devices used by minors.
• Browser filtering software: Third-party tools such as Net Nanny, Bark, or similar parental control applications can block access to gambling websites at the network level, providing an additional layer of protection.
• Financial awareness: Keep bKash, Nagad, Rocket, and bank account credentials private. Children should not have access to mobile financial accounts that are linked to your viptka profile.

If you believe that a minor has successfully registered for a viptka account, contact our support team immediately. viptka will investigate the matter urgently, suspend the account, and return any deposited funds to the source payment method. We treat underage access as the most serious possible compliance failure and respond to it with the highest priority.

8. Support & Contact Resources

If you feel that gambling is becoming a problem for you or someone you know, the most important step is reaching out for help. There is no shame in acknowledging that gambling has moved beyond entertainment — it is a recognised behavioural pattern that responds well to professional support, especially when addressed early.

viptka's customer support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Our team is available daily from 8 AM to Midnight Bangladesh Standard Time (BST, UTC+6). If you reach out outside those hours, we will respond to your message by the start of the next business day.

When contacting our team about a gambling-related concern, you do not need to explain yourself in detail. Simply stating that you would like to activate protective tools on your account is sufficient. We will guide you through the available options and action your request as quickly as possible.